Must Read Before Replacing Your Hot Water System in Perth – 6 Things to Ask the Plumber

Hot Water System Perth - Equipement

Hot Water System Replacement Perth

If you’re looking for a hot water system replacement in Perth, there are a few critical things you need to know before saying yes to a quote. Replacing your hot water unit is a major household investment, and not all plumbing services are created equal. Unfortunately, many Perth homeowners fall into the trap of accepting a cheap quote — only to be hit with unexpected costs when they arrive to site.

At Ember Plumbing & Gas, we believe in transparent pricing, expert advice, and compliant, long-lasting installations. Whether you’re upgrading from an old gas storage system, switching to an energy-efficient heat pump, or replacing an electric hot water system that’s reached the end of its life, there are key questions you should ask your plumber first.

Here are 6 essential questions every Perth homeowner should ask before committing to a hot water system replacement — and why Ember Plumbing & Gas is the trusted name across Perth for reliable, fully compliant hot water system installation.


1. Does the Quote Include Removal and Disposal of the Old Hot Water System?

One of the most common complaints we hear from customers who’ve used other plumbing companies is being left with their old, bulky system sitting in the driveway or backyard — or being surprised by an added disposal fee after the job is complete.

Many Perth plumbing companies advertise low-cost hot water system installations, but those prices often exclude removal and disposal of the existing system. This leaves customers with extra costs they didn’t plan for.

At Ember Plumbing & Gas, we provide all-inclusive, upfront pricing that covers the supply, installation, removal, and disposal of your old hot water unit. We take care of everything — from disconnecting the old system to ensuring the site is left clean and safe.


2. Are All Required Valves and Fittings Included in the Quoted Price?

Another trap to watch out for when organising a hot water system replacement in Perth is the exclusion of mandatory valves from the quote. Essential components like the tempering valve, duo valve, and releif valves or pipework are often added on at the last minute — driving up the overall cost.

These valves are critical for safety, performance, and regulatory compliance. A tempering valve, for instance, is a legal requirement in Western Australia to ensure water is delivered at a safe temperature to taps.

Ember Plumbing & Gas our aim is for 100% transparent pricing so we show our direct replacement cost listed online along with listing a price in the scenario pipework or valves are required, we will also reconfirm this when you book the job.


3. Will the Hot Water System Be Installed in Compliance With Current Regulations?

Hot water systems in Perth must be installed to comply with current Australian Standards and Western Australian plumbing and gas regulations. Non-compliant installations can lead to safety risks, failed inspections, voided warranties, and even potential insurance issues if something goes wrong.

Sadly, we’ve seen many installations around Perth where corners have been cut — often to reduce costs — leaving homeowners vulnerable.

Our licensed plumbers at Ember follow all relevant standards and manufacturer guidelines. We’re experienced in installing gas, electric, solar, and heat pump systems, and we never take shortcuts. Our work is backed by compliance, integrity, and industry-best practices.


4. Will I Receive Plumbing and Gas Compliance Certificates?

This is a must-ask question. Any licensed plumber or gas fitter in WA is legally required to submit a Certificate of Compliance for relevant plumbing and gas work, including hot water system installations.

These certificates confirm that your installation has been completed by a licensed professional and complies with all regulations. Without them, your home may not meet legal or insurance requirements.

When you choose Ember Plumbing & Gas, we take care of everything — including submitting the plumber’s notice and gas compliance certificate to the appropriate authorities. We also provide you with a digital copy for your records, giving you complete peace of mind.


5. Is the Hot Water System the Right Size and Type for My Home?

Choosing the wrong system can lead to ongoing issues like running out of hot water, high energy bills, or paying for capacity you don’t need. A professional plumber should assess your home, your hot water usage, and help you choose the best system for your needs.

Whether you’re looking to replace a gas storage unit, upgrade to an instantaneous system, or install a high-efficiency heat pump hot water system, you need expert advice to get it right the first time.

Ember Plumbing & Gas takes the time to understand your home and family’s needs. We offer tailored advice and access to the best brands in the market, including Rheem, Rinnai, Dux, Thermann, Stiebel Eltron, and more. We’ll help you select the most cost-effective and energy-efficient solution for your home.


6. Is the Plumber Experienced With All Types of Hot Water Systems?

Not all plumbers have experience working with the wide range of hot water systems available in the Perth market. With so many system types — from electric storage units to solar hot water systems and heat pumps — you want to be sure the plumber you choose has real experience with the type you’re installing.

Ember Plumbing & Gas is one of Perth’s most trusted names in hot water system replacements. Our fully licensed and highly trained team installs hundreds of systems every year and has in-depth product knowledge across all brands and technologies. From single bathrooms to large family homes, we’ve seen it all — and we guarantee a fast, clean, and compliant install every time.


Why Choose Ember Plumbing & Gas for Your Hot Water System Replacement in Perth?

When it comes to hot water system replacement in Perth, Ember Plumbing & Gas stands out for one simple reason: we do it right the first time. We’re not just about ticking boxes — we’re about providing a complete, stress-free service that leaves you with a reliable, efficient, and compliant hot water solution for your home.

Here’s what sets us apart:

  • ✅ Transparent fixed pricing

  • ✅ Fast turnaround and same-day installation (where possible)

  • ✅ All valves and fittings included

  • ✅ Licensed and insured professionals

  • ✅ Compliance certificates supplied

  • ✅ Perth’s leading experts in Rheem, Rinnai, Thermann, Dux & more

Extended Warranty
2 Years Extended Warranty on all Rheem & Vulcan Hot Water Systems

Ember Plumbing & Gas is happy to provide an extended warranty on all Rheem & Vulcan products installed from 1st August 2022 onwards.

Guaranteed Offer
FREE $55 removal and disposal voucher with every hot water system install

Ember Plumbing is proud to always offer FREE removal and display of your old Hot Water System with every new install. No Conditions or Terms.